FAQ’s

Yes, we are experiencing delays in shipping due to COVID-19 upwards of a few weeks. 

When your order ships from our fulfillment center, you will receive an e-mail with tracking information.

Note: While all shipping methods have tracking, the quality of tracking may differ for some local carriers.

If an item has begun processing, it can’t be cancelled or changed. Therefore, a refund will not be issued. Please contact us immediately if a change or cancellation is needed. 

If you receive an item that was damaged during shipping, photo evidence must be submitted within 2 weeks of the delivery date  in order for a refund or replacement item. There are no exceptions.

There are some products that we’ll ship separately due to packaging differences.

Since all items are made to order, please allow 7 – 10 days for processing time prior to shipping. Your item will ship as soon as the order has been fulfilled.